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Orthosquare Multispeciality Dental Chain

Privacy Policy

How Orthosquare collects, uses, stores and shares your personal and dental information, and the rights you have over it under India's DPDP Act, 2023.

Book a free consultation+91 87793 69639

Last Updated: 27 November 2025

Orthosquare Multispeciality Dental Clinic Pvt. Ltd. (“Orthosquare”, “we”, “our”, “us”) is committed to protecting your personal information and ensuring complete transparency regarding how we collect, use, and store your data. This Privacy Policy outlines the types of information we collect, the purposes for which we use it, and the rights available to you under applicable laws, including the Digital Personal Data Protection (DPDP) Act, 2023 (India).

This Policy applies to all individuals who interact with Orthosquare through our websites (www.orthosquare.com, www.orthosquare.in), landing pages, appointment booking platforms, WhatsApp channels, SMS, customer calls, emails, or any digital touchpoint.

By accessing our platforms or submitting your information, you consent to the collection, processing, and storage of your data. This includes permission to contact you via Call, SMS, WhatsApp, and Email for appointment updates, treatment communication, reminders, and service-related messages — even if your number is registered under DND/NDNC, as allowed under telecom and healthcare guidelines.

If you do not agree with this Policy, please refrain from sharing your personal data through any Orthosquare channel.

2. Information We Collect

2.1 Personal Identification Details

  • Full Name
  • Contact Number
  • Email Address
  • Address / Pincode
  • Gender (optional)
  • Date of Birth (optional)

2.2 Medical & Dental Information (Sensitive Personal Data)

  • Medical and dental history
  • Dentition issues
  • X-rays, scans, clinical photographs
  • Treatment notes
  • Doctor remarks
  • Appointment history

2.3 Technical Data (Automatically Collected)

  • IP Address
  • Device & Browser information
  • Pages visited
  • Session duration
  • Cookies and tracking information
  • Approximate location

2.4 Lead Source & Marketing Data

  • Meta (Facebook/Instagram) lead forms
  • Google Ads submissions
  • WhatsApp enquiries via Haptik
  • Phone call logs
  • Landing page submissions
  • CRM entries via Prodoc
  • Campaign and clinic tagging

3. How We Use Your Information

3.1 For Clinic Services

  • Managing appointments
  • Sending confirmations & reminders
  • Evaluating medical history
  • Preparing treatment plans
  • Internal coordination across clinics

3.2 For Communication

  • Appointment updates
  • Follow-up communication
  • Treatment-related guidance
  • Preventive care notifications
  • Clinic programs, offers, and service updates

DND/NDNC Note: By submitting your number, you authorize Orthosquare to contact you even if your number is registered under DND/NDNC.

3.3 For Marketing & Remarketing

  • Google & Meta Advertisements
  • WhatsApp broadcast updates
  • SMS & email reminders
  • Lead nurturing workflows
  • CRM-based automation through Prodoc

3.4 For Website & Platform Optimization

  • Monitoring website traffic
  • Enhancing user experience
  • Fixing technical errors
  • Personalizing content

4. How We Store & Protect Your Data

We use industry-standard security practices including:

  • Encrypted data storage
  • Firewalls and anti-malware systems
  • Secure hosting through BigRock
  • Role-based data access via Prodoc CRM
  • Internal data security audits

While no digital system can guarantee absolute security, we consistently follow best practices to safeguard your information.

5. Sharing of Your Information

We never sell your personal data.

We may share information only in the following cases:

5.1 Internal Teams

  • Doctors
  • Clinical assistants
  • Customer support
  • Appointment coordinators

5.2 Authorized Service Providers

For operational and compliant purposes only:

  • Prodoc (CRM)
  • Haptik (WhatsApp Business API)
  • Razorpay (Payment Gateway)
  • BigRock (Hosting)
  • Google & Meta (Analytics and Ads)
  • Audited partners under confidentiality agreements

6. Your Rights Under the DPDP Act

You may request:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data
  • Withdrawal of marketing consent
  • Information on how your data is processed
  • Nomination of another person to exercise your rights

To exercise your rights, contact: marketing@orthosquare.com

7. Children’s Privacy

We do not knowingly collect information from children below 13 years without parental consent. If you believe such data has been submitted, please notify us for immediate removal.

8. Cookies & Tracking Technologies

Our website uses:

  • Google Analytics
  • Meta Pixel
  • Microsoft Clarity
  • Google Tag Manager

You can disable cookies anytime through your browser settings.

9. Data Retention

  • Medical data: retained for 7 years
  • Marketing data: retained until consent is withdrawn
  • Operational data: retained as per legal requirements

10. Updates to This Policy

This Privacy Policy may be updated periodically, with changes reflected via the “Last Updated” date mentioned above.

11. Contact Information

Orthosquare Multispeciality Dental Clinic Pvt. Ltd.

Email: marketing@orthosquare.com

Phone: +91 98928 63263

Website: www.orthosquare.com / www.orthosquare.in

In their words

Patients on what changed

Unscripted accounts from people who had the treatment.

  • “Now I am comfortable in chewing, there is no problem for biting, I am fit and fine”
    Mr Jaju, Vile Parle
  • “In just 10 days I got the perfect smile as you can see and Dr. Isha was really kind, she was very perfect”
    Amrut Kashyap, Actor
  • “Everyone has been happy and welcoming and reassuring and I would recommend to everyone”
    Jason, UK
  • “The care and the result were both far beyond what I expected.”
    Lynn, America
  • “Travelling to India for my treatment was the best decision I made.”
    Tarina, UK
  • “A completely different experience from any dentist I had been to before.”
    Veebha Anand
  • “I am telling you proudly today, Mr. Maruti Desai, age 94, has passion and he knows what is importance of teeth after his health is well. Please have all sets of teeth because you will chew, then only you will become healthy and have a healthy life.”
    Dr. Kunal Sheth, on Maruti Desai (94)
  • “I had a good experience with him. The work was done properly. The staff is also good, the cooperative staff is always there. I got good treatment.”
    Motilal Patil
  • “We got to know about Orthosquare from our neighbour, especially Dr. Kunal. I never expected him to do it beautiful, no pain at all, and his team were also excellent. This is the best.”
    Patient's family
  • “I got my implants done today, the root canal, the cap. That doctor treated my teeth very well. I was very scared of doctors, but here Riddhi Ma’am and Shami Ma’am helped me a lot and the fear in my heart has completely gone away. My teeth are completely clear now.”
    Nasreen Dilave Sheikh
  • “It was a very good experience. I did not have any problem. Three months also passed comfortably. There has been a lot of improvement in my body, now I can eat by chewing slowly. Now you can eat everything, thank you doctor sahab.”
    Orthosquare Patient
  • “I've come to Ortho Square at Tardeo and met a vibrant personality, Dr. Anamika. I'm very happy to be here, and everyone I recommend must come here for Orthosquare's dentist problems. Thank you so much.”
    Patient, Tardeo
  • “Initially, my teeth were completely damaged. Then I approached Dr. Prateek. He explained everything to me very systematically. After that, I decided that it would be better for me to get an implant. The implant is perfect. I am fine now, there is no problem eating or drinking. Earlier I was confused but now I can speak very clearly.”
    Mojam Lonale, Software Engineer
Watch patient experiences

Why Orthosquare

What you get that you may not elsewhere

  • Best dentist in India with 18+ years of experience

  • Up-front pricing, pre-purchase clarity & no hidden costs

  • Multiple payment facilities / No Cost EMI

  • PAN India presence / in your vicinity presence

  • Access top-quality services and products right in your dental clinic near me

  • Certified technology with the highest level of quality protocol adherence

Find out what your treatment involves — free

A consultation gets you an examination, a diagnosis and a written plan with costs. There is no charge and no obligation to proceed.

Book an appointmentCall +91 87793 69639

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By continuing you agree to Orthosquare M.D.C. Pvt. Ltd.'s Privacy Policy and consent to being contacted about your enquiry.

No obligation. We never share your details.

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What happens next

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Step 02

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Step 03

Get your smile plan

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Need immediate help?+91 87793 69639Email us atinfo@orthosquare.com
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